This cancellation dark pattern is slowly killing Adobe It turns promoters (customers who love the product and pay for it) into vocal haters
I am an example as well who got tricked into the sub you cannot cancel without a penalty. I will NEVER buy or recommend Adobe again
#### 𝔩𝔲𝔫𝔞.𝔥𝔩
@lobotomy_user · 16h ago
great, i have to pay to cancel my adobe subscription most pathetic way to get me to keep my subscription lol
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One Sentence Summary
Gergely Orosz criticizes Adobe's unethical cancellation penalties, arguing they destroy customer loyalty and brand reputation.
Summary
The author highlights a 'dark pattern' in Adobe's subscription model where users are charged a penalty to cancel their service. By quoting another user's frustration, he illustrates how this practice converts loyal 'promoters' into vocal critics. He shares his personal decision to stop recommending Adobe due to these deceptive tactics, framing it as a long-term threat to the company's survival.
AI Score
82
Influence Score 200
Published At Today
Language
English
Tags
Adobe
Dark Patterns
Subscription Model
Customer Experience
SaaS Ethics