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鸿蒙智行：未向任何电商平台投诉“竹知了”商品
Hongmeng Zhixing's official response states that the company has not filed complaints against 'Zhukini' products on any e-commerce platform, with daily rights protection targeting 171 infringing contents, 144 of which have been taken down, emphasizing respect for consumer rights and lawful protection of legitimate rights. 2 21世纪经济报道Follow·
Yesterday·765 words (about 4 min)
AI Summary & Key Points
Summary
21st Century Economic Reports relayed Hongmeng Zhixing's official statement, responding to online rumors about complaints filed against 'Zhukini' products. The statement outlines: 1) The company continuously takes evidence and files complaints against infringing activities such as malicious editing and AI-generated fake content; 2) As of August 4th, a total of 171 specific infringing contents have been processed, with platforms reporting 144 taken down; 3) It is clearly stated that no complaints have been filed against 'Zhukini' products themselves, nor have any requests been made to e-commerce platforms to take down related products; 4) Clarification that online rumors about 'nationwide takedowns' and 'account bans' do not align with the facts; 5) Reaffirmation of respect for consumer supervision and maintaining a composed attitude. The article includes the full official statement and relevant background information.
Main Points
* 1. Daily rights protection by the company targets infringing content, not the 'Zhukini' product itself.
The statement clearly indicates that the complaints are directed at infringing behaviors such as malicious editing and AI-generated fake content, rather than the normal sale or display of the 'Zhukini' toy.
* 2. Specific data supports the legality of the rights protection actions.
Monitoring data (56,000 online pieces of information), complaint numbers (171), and takedown results (144) are provided to emphasize the clear infringing facts and evidence.
* 3. Clarification that online rumors contradict the facts.
Denial of statements such as 'nationwide takedowns' and 'sales prohibitions', with the explanation that related takedowns are limited to infringing content and have not affected normal product transactions.
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21世纪经济报道 2026-08-04 23:02 广东
8月4日晚，@鸿蒙智行发言人 发布关于近期“竹知了”相关网络信息的情况说明，全文如下：
近日，围绕“竹知了”相关话题，网络上出现了大量讨论，也有不少网友对相关投诉提出疑问。
此前，我们希望通过克制处理，避免进一步放大争议，随着相关信息持续扩散，一些说法逐渐偏离事实。我们感谢大家的关注、批评和监督。现将有关事实说明如下：
长期以来，网络上持续存在恶意剪辑、仿冒相关高管声音、利用AI丑化肖像、虚假归因、侮辱诽谤等侵害个人合法权益的内容。我们一直依法开展日常取证和投诉。本次投诉是日常维权工作的一部分，针对的是具体侵权内容，并非针对“竹知了”玩具。
截至8月4日晚，共监测到相关网络信息累计5.6万余条。我们实际对其中171条具体侵权内容发起投诉，平台反馈下架144条。
经多部门复核，相关投诉均有明确侵权事实和留存证据，不存在仅为正常把玩、制作、展示或者销售“竹知了”的内容。我们未向任何电商平台投诉“竹知了”商品，也从未要求任何电商平台下架、停售该商品。网络上有关“全网下架”、“禁止销售”、“许多单纯展示玩具或分享童年回忆的普通视频也被连带下架，部分账号头像变灰、昵称被重置”等说法与事实不符。
我们珍视消费者的每一份关注，聚焦产品和服务体验，也愿意认真倾听大家的批评与建议。面对不同声音，我们会保持谦逊、真诚和克制，不断改进工作。我们尊重正常的网络表达和善意批评，同时也将依法维护企业和个人的合法权益。
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出品丨21财经客户端 21世纪经济报道
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Key Quotes
> We have not filed complaints against 'Zhukini' products on any e-commerce platform, nor have we ever requested any e-commerce platform to take down or stop selling the product.
> Online statements regarding 'nationwide takedowns', 'sales prohibitions', and 'many videos that simply showcase the toy or share childhood memories being incorrectly taken down' do not align with the facts.
Tags
Corporate Statement
Online Public Opinion
Infringement Handling
Consumer Rights
Information Clarification
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